Refund policy

Return & Refund Policy

At Furnecia, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be in the original packaging
Proof of purchase is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Customized or made-to-order items
Items marked as Final Sale
Items damaged due to misuse or normal wear and tear

Return Process

To initiate a return, please contact us at:
📧 furneciastore@gmail.com
📞 +44 7947 781613

Please include your order number and reason for return. We will provide return instructions after approval.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable unless the item was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.