Frequently Asked Questions

Everything you need to know about ordering, paying, delivery, assembly and returns at Furnecia. If your question isn't answered here, get in touch and we'll help.

Payment & Cash on Delivery

How do I pay for my order?
Furnecia is Cash on Delivery (COD) only. You place your order online without entering any card details, and pay in cash when your furniture is physically delivered to your door.

Is Cash on Delivery safe?
Yes. You'll receive an official order confirmation by email as soon as you place your order, and our delivery driver will provide a receipt when you pay. Nothing is charged before your furniture arrives — which means you never hand over card details to a website, and you can see exactly what you're paying for before any money changes hands.

Do you take card, PayPal or bank transfer?
Not currently. Cash on Delivery is our only payment method, UK-wide.

Do I pay anything upfront?
No. There's no deposit and no upfront payment. You pay the full amount on delivery.

Are there any hidden charges?
No. The price you see at checkout includes your item and any applicable delivery charge for your region. Optional extras such as fitting services are shown clearly at checkout before you order.

Delivery

How much is delivery?
Delivery is free across England. Wales is a flat £20 and Scotland is a flat £30.

Do you deliver to Northern Ireland or the Republic of Ireland?
Not at present. We currently deliver to England, Wales and Scotland only.

How long does delivery take?
Delivery times vary by product and your location. Your confirmation email will include the expected timeframe, and we'll contact you to arrange a delivery day.

Will you deliver into the room I want?
Our drivers will deliver your furniture to your property. If you need items carried to a specific room or upstairs, please let us know in advance so we can plan for it.

Assembly

Do your wardrobes come assembled?
It depends on the type. Hinged wardrobes (1–8 door) are delivered fully assembled as standard — flat-pack is available on request if that suits you better. Sliding door wardrobes are always delivered unassembled, with a fitting service available at checkout.

Which items come fully assembled?
Hinged wardrobes, armchairs, chest of drawers and bedside tables are all delivered fully assembled.

Which items need assembly?
Sliding wardrobes, sofas, corner sofas, sofa beds, beds and dining sets are delivered unassembled. A fitting service is available at checkout for sliding wardrobes, sofas and corner sofas.

Can I book someone to assemble it for me?
Yes — where a fitting service is available for your item, you can add it during checkout.

Returns & Problems

What is your returns policy?
You have 30 days. If something isn't right, you choose — a full refund or a free replacement. It's your call, not ours.

What if my furniture arrives damaged?
Contact us as soon as you notice. Under our 30-day policy you can choose a full refund or a free replacement.

What if I change my mind?
Our 30-day returns policy covers you. Get in touch and we'll arrange it.

Products & Ordering

How do I know the furniture will fit?
Every product page lists full dimensions. We'd always recommend measuring your space first — our guides on measuring for a wardrobe and measuring for a corner sofa walk you through it.

Can I see furniture in person before buying?
Yes — we have a showroom in Huddersfield, West Yorkshire. You can book an appointment to visit.

Do you sell mattresses in all UK sizes?
Yes — Single, Double, King and Super King across our memory foam, pocket sprung and hybrid ranges. See our UK mattress sizes guide for exact dimensions.

How many wardrobe doors do I need?
We stock 1 to 8 door hinged wardrobes — one of the widest door-count ranges in the UK. Our guide on how many wardrobe doors you actually need helps you decide.