Delivery & Collection
Ordering With Confidence — Here's Exactly What Happens
We know handing over your details for a big purchase like furniture can feel like a leap of faith. Here's exactly how it works, start to finish, so there are no surprises.
1. Order Confirmation
Once you place your order, you'll get a confirmation by email straight away, so you know we've received it and it's being prepared.
2. Dispatch
Your item is checked, carefully packed, and prepared for delivery from our UK location. Larger items are handled with extra care to make sure they arrive in the same condition they left us.
3. Delivery Time
Most orders are delivered within 3–5 working days across the UK. Exact timing can vary slightly depending on your location and the item — you'll see an estimate on the product page too.
4. Delivery Contact
Our driver will call or text you before arrival, so you're never caught off guard — you'll know roughly when to expect your delivery on the day.
5. Cash on Delivery
This is the part that makes Furnecia different: you don't pay a penny upfront. When your furniture arrives, you can check it over, and only then do you pay — in cash, on the spot. No card details needed at checkout, no risk of paying for something that never turns up right.
Why Our Delivery Works in Your Favour
- No upfront payment — you're never out of pocket before your order arrives
- Pay only once you're happy — see it, check it, then pay
- Reliable UK-wide delivery — England, Scotland and Wales covered
- Careful handling — your furniture is treated properly, not just chucked in a van
- A real team behind it — questions get answered by people, not bots
Prefer to Collect? London Customers Can Pick Up
If you're local to London, you're welcome to collect your order in person instead of waiting for delivery — by appointment only. We just ask you to arrange a time with us in advance so your order is ready and waiting when you arrive, rather than turning up unannounced.
Collection point:
Unit 8, Rippleside Commercial Estate
Renwick Rd, Barking IG11 0SB
United Kingdom
Get in touch at furneciastore@gmail.com to book a time.
Visit Us in Person — London Location
While Furnecia operates and delivers across the UK, we also have a contracted physical location in London — trading on-site as Furniture Outlet — where customers can visit in person, check product quality, and discuss their order before buying. Visits are by appointment only, so we can make sure the right team member and stock are ready for you.
Visit location (Furnecia, trading as Furniture Outlet):
Unit 8, Rippleside Commercial Estate
Renwick Rd, Barking IG11 0SB
United Kingdom
To arrange a visit, email furneciastore@gmail.com with your name, contact number, and the product you'd like to see — we'll confirm a time that works for you.
Why Customers Trust Furnecia
- Real UK-based operation, not a drop-shipped mystery box
- Cash on Delivery — pay only once you've seen your item
- Transparent pricing, no hidden delivery charges
- Straightforward 30-day returns if something isn't right
- A real location in London — Furniture Outlet — where you're welcome to see furniture in person before you buy
- A focus on getting it right, not just getting the sale
Ready to Order?
Whether you'd rather have it delivered to your door or collect it yourself in London, ordering with Furnecia means no upfront risk and no pressure.